Link Logistics Real Estate (“Link”) is a leading operator of warehouses and business parks, specializing in last-mile logistics real estate. Established by Blackstone in 2019, the company connects consumption, technology, and the supply chain across its portfolio, which spans half a billion square feet. We leverage our scale, proprietary data and insights, and foundational focus on sustainability to drive success for our customers’ businesses and deliver value for our stakeholders. We put our people, customers, and communities first and find ways to make a conscious, positive impact where we live and work. Every day, we work to reinvent and lead our industry forward by thinking bigger and challenging the status quo.
The Manager, Energy Efficiency is responsible for overseeing day-to-day execution and continuous improvement of energy efficiency programs, including customer engagement and interaction supported by Salesforce back-end case management. This role will ensure accurate billing alignment and operational consistency across a complex portfolio. This role serves as a key liaison between internal teams, property management, accounting, technology partners, and external vendors, while providing leadership, prioritization, and subject matter expertise to support scalable and compliant energy operations.
RESPONSIBILITIES:
Lead the execution and oversight of program intake, enrollment, and case management workflows, ensuring cases are accurately triaged, prioritized, and resolved in accordance with established SOPs
Develop and manage the program frameworks for customer engagement and value creation for energy efficiency/ECM projects across Link's portfolio and customer base
Lead the customer experience model and market research to align the suite of energy efficiency offerings
Serve as a subject matter expert for program eligibility, lease interpretation, utility account structures, and billing requirements, including escalation of complex or non-standard items
Manage and refine operational processes across systems such as Salesforce, Yardi, and utility billing platforms to improve data accuracy, efficiency, and visibility
Partner closely with Property Management, Utility Operations, Accounting, Technology, and external vendors to coordinate issue resolution, system transitions, and process updates
Oversee quality control related to GL coding, account setup, enrollment status, and billing outcomes, identifying trends and implementing corrective actions as needed
Support system migrations and enhancements (e.g., platform transitions, automation efforts, reporting improvements) by documenting requirements, testing workflows, and communicating impacts to stakeholders
Develop and maintain process documentation, training materials, and reference tools to support consistent execution and onboarding of new team members
Monitor workload distribution and case volume to ensure prompt responses and adherence to service expectations
Provide guidance, coaching, and direction to team members or cross-functional partners as processes evolve
Identify opportunities to streamline workflows, reduce manual effort, and improve the customer and internal stakeholder experience
Participate in special projects related to portfolio wide energy initiatives, compliance requirements, and operational improvements as assigned
QUALIFICATIONS:
Bachelor’s degree in Business, Finance, Engineering, Sustainability, Operations, or a related field, or equivalent professional experience
Demonstrated experience in energy management, utilities, property operations, or a related role. Experience engaging customers on complex energy, utility, or sustainability programs preferred.
Customer engagement and customer-facing communication skills; sales experience is a plus.
Strong understanding of utility billing structures, lease-based cost allocation, and operational workflows in a portfolio environment
Experience working across multiple systems (e.g., CRM platforms, property management systems, billing tools) and navigating data dependencies between them
Experience with AI, M365 Copilot, and process automation a plus
Proven ability to manage complex, detail-oriented processes while maintaining a broader operational and strategic perspective
Effective communication and collaboration skills, with the ability to translate technical or operational detail for varied audiences
Highly organized, self-directed, and comfortable operating in an environment with evolving processes and priorities
Proficiency in Microsoft Excel and other standard business tools; experience with Salesforce and Yardi strongly preferred
EEO Statement
The Company is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email LinkRecruiting@linklogistics.com.
